Delivery | Returns


FREE UK delivery for orders over £50.00

Standard Delivery - 5 to 7 working days - £5.99 

Express Delivery - 1 to 3 working days, Tracked - £15.99 

Next Day Delivery - please contact us by 12 noon before you order - £19.99

We do not deliver outside the UK


We know that it can be difficult to pick out the perfect shade or length when you’re buying online. To give you peace of mind, every single one of our products can be returned. To return a purchase you simply need to contact us within 14 days of receiving your order and quote your order number. Due to hygienic reasons, all returned products must be unused and in their original packaging to receive a refund or exchange. If you would like to make a return, please contact us on


If you require a full refund on your purchase, we’re happy to accommodate. The products you would like to be refunded must be unused and still in their original packaging. If this isn’t the case we can’t offer a full refund unless the goods you received were faulty. To discuss your refund or to start the process you can speak to us via


We know that sometimes picking out the right shade or texture can be a challenge. If you require an exchange after receiving your Volletta products, we have a process in place to get you the correct item as quickly as possible. To exchange your items all you need to do is contact us on